Privacy Policy

This website is brought to you Dibons Limited. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (the Policy) carefully as it contains important information about how we will use your personal data.

For the purposes of the United Kingdom’s Data Protection Act, 2018, Dibons Limited is the data controller (namely the company who is responsible for, and controls the processing of, your personal data).

Our contact details are as follows:

Address: 4th Floor Tuition House 27-37 St George’s Road Wimbledon London SW19 4EU

Telephone number: 0208 879 9840


Personal data we may collect about you

We will obtain personal data about you (such as your email address, name, address, age and date of birth, health status, , credit card details whenever you complete an online form on this website.

For example, we will obtain your personal data when you download a free gift, subscribe to an online product, send us feedback, contact us for any reason, order products, enter a competition and purchase goods or services. We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to our processing it for the purpose of marketing future products to you, improving and personalising your user experience of this website.

We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, how long you spend on them, traffic data, location data, your originating search engine or domain name, and/or the domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on Use of cookies below.

Occasionally we may receive information about you from other sources (such as credit rating agencies) which we will add to the information which we already hold about you in order to help us better market products or content that may be of interest to you.

How we use your personal data

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:

  • to help us identify you and any subscriber accounts you hold with us
  • administration
  • research, statistical analysis and behavioural analysis
  • customer profiling and analysing your purchasing preferences
  • marketing—see Marketing and opting out below
  • fraud prevention and detection
  • billing and order fulfilment
  • credit scoring and credit checking—see Credit checking below
  • customising this website and its content to your particular preferences
  • to notify you of any changes to this website or to our services which may affect you
  • security vetting
  • improving our services

Marketing and opting out

Unless you have asked us not to do so, we may contact you by email, video message, text, telephone or post about products, services, promotions, special offers, charitable causes and new content which may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See further Your rights below.

We may also share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by email, video message, text, telephone or post about products, services, promotions, special offers, charitable causes and new content which may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further Your rights below.

Disclosure of your personal data

We may disclose your personal data to:

  • other companies within our group
  • our agents and service providers (eg providers of web hosting or maintenance services)
  • credit reference agents—see Credit checking below
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity
  • our business partners in accordance with the Marketing and opting out section above

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by password and username which are unique to you
  • we store your personal data on secure servers
  • payment details are encrypted using SSL technology

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot absolutely guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.


We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of [specify, eg quality assurance, training, fraud prevention and compliance].

Credit checking

To enable us and/or other companies in our group and/or our affiliates or partners to make credit decisions about you and members of your household and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his or her personal data
  • receive on his/her behalf any data protection notices
  • give consent to the transfer of his/her personal data abroad
  • give consent to the processing of his or her personal health history and current medical conditions, in particular those that may impact the ability to exercise.

Use of cookies and other means of tracking your online usage of our website

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies and other online tracking devices such as action tags and analytics on this website to:

  • keep track of the items stored in your shopping basket [and take you through the checkout process
  • recognise you whenever you visit this website (this speeds up your access to the site so you do not have to log on each time)
  • obtain information about your preferences, online movements and use of the internet other than on our website
  • carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor/customer requirements and interests
  • target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests
  • make your online experience more efficient, personalised and enjoyable.

The information we obtain from our use of cookies may but will not usually contain your personal data.

Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you – but only where you voluntarily provide it (e.g. by completing an online form) or where you purchase content, goods or services from us.

We need your consent in order to use cookies on this website in all circumstances following the coming into force of the Data Protection Act, 2018, and the General Data Protection Regulation of the European Union to which this Act gives effect. Failing consent, we may be unable to perform a service you have requested such as enabling you to put items in your shopping basket, subscribe to paid content, and/or use our check-out process.


If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this Privacy Policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

Third-party cookies

We work with third-party suppliers who may also set cookies on our website, for example Facebook, Twitter, Instagram, YouTube, Adobe Flashplayer, Google Analytics, Infusionsoft by Keap. These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.

Description of cookies

The table below is designed to provide more information about the cookies we use and why:

Name of Cookie Owner Purpose for the cookie
Google Analytics Google Inc This is a web analytics service provided by Google, Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (eg how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.
Facebook Mark Zuckerberg Facebook is a popular free social networking website that allows registered users to create profiles, upload photos and video, send messages and keep in touch with friends, family and colleagues.
Twitter Ev Williams Twitter is a social networking and microblogging online service that allows users to send and receive text-based messages or posts.
Instagram Mark Zuckerberg Instagram (also known as IG or Insta) is a photo and video-sharing social networking service owned by Facebook, Inc. It was created by Kevin Systrom and Mike Krieger, and launched in October 2010 exclusively on iOS.
YouTube Google YouTube allows users to upload, view, rate, share, add to playlists, report, comment on videos and subscribe to users. It offers a wide variety of user generated and corporate media videos.
Infusionsoft by Keap Clate Mask (CEO) Infusionsoft is a CRM, sales and marketing software. Its sales and marketing automation platform provides users with a central place for follow-up, contact management, billing and payment
Thinkific Greg Smith and Matt Smith (Co-Founders) (CEO) Thinkific is a technology company with a platform that allows people and businesses to create online courses and deliver or sell those courses to their audience from their website, and under their own brand

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. You can also refuse permission when prompted. If you do this, please be aware that you may lose some or all of the functionality of this website. For further information about cookies and how to disable them please go to: or
Transfers of data out of the EEA
We may need to transfer your personal data to the United States of America (which is located outside the European Economic Area*) for the purpose of analysing trends and providing you with a more personalised and enjoyable user experience. Any transfer of your data will be subject to a European Commission approved contract which will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
*A subject access request is a request received from a data subject asking for access to personal data which we process about him or her

Your rights

You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you. If you wish to exercise this right you should:

  • put your request in writing
  • include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill)
  • attach a cheque in the amount of £10 made payable to Create Pilates Limited (the trading name of Dibons Limited) .
  • specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

  • put your request in writing
  • provide us with enough information to identify you (eg account number, username, registration details)
  • specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:

  • put your request in writing (an email sent to  with a header that says ‘Unsubscribe’ is acceptable) or submit it at Contact page at
  • provide us with enough information to identify you (eg account number, username, registration details)
  • if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email or telephone) please specify the channel you are objecting to

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to  or call us on +44 208 879 9840.

Our registered office is 4th Floor Tuition House 27-37 St George’s Road Wimbledon London SW19 4EU.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.

By continuing to use our site, you are in agreement with this Privacy Policy above.